Agreement to the Terms of Service

This Agreement is not negotiable and therefore binding on both parties once we accept your shipment. Thus, by dropping off your shipment with us or sending your shipment to us or authorising us to pick up your shipment, you agree to all the terms and conditions herein contained. It sets forth the rights, duties and obligations and in certain cases liabilities of parties having interest in any shipment. You also agree and acknowledge that we reserve the right, at our sole discretion to change or modify these terms and conditions at any time. Please review these terms and conditions periodically, especially before sending your shipment, as your use of our service each time constitutes an acceptance of any modified terms and conditions.

Your Obligations

• Shipper warrants and undertakes that each item in the shipment is properly labelled and correctly described on the shipping document, and that any export document, accepted for transport, is properly marked and addressed and packaged to protect the enclosed goods for safe transportation.
• Shipper also warrants that the dimensions and weight of the packages as manifested in our automated shipping application is correct, and that if such information is not correct, we reserve the right to weigh and measure the shipment and apply the appropriate charges.
• You undertake that there are no dangerous goods in the shipment and that if there is any dangerous item as published by the Dangerous Goods Regulation from IATA, that you have stated it in the applicable shipping documents to comply with all International Air Transport Association (“IATA”) regulations or other applicable law(s) for shipment of dangerous goods.
• You agree that you are aware of our published shipping rates and charges at the time of dropping your shipment with us, and that you are also aware that shipping rates are based on actual or volumetric weight, whichever is greater.
• You agree to make payment in advance once you receive your invoice of shipment which comprises the actual weighed cost of your shipment and the handling charges for shipment.
• You agree to make payment and clear your invoice for items shipped to our office before collection of such.
• You agree that the shipment may be delayed or dropped totally if payment is not received 24 hours before estimated departure.

Undertaking against illegal use/ Fraud

• You undertake that the contents of all shipments are goods owned by you and obtained through legitimate means. You agree not to deliver any shipment to us that has a lien on it, or that is not lawfully owned by you.
• You further undertake that any use of the Service and/or Account shall follow all applicable laws both local and international covering our areas of operation including laws related to the transportation and export of commercial matter, which may include without limitation laws related to banking, money laundering, trade sanctions and terrorist activities.You agree that any goods delivered to us, later discovered to have been obtained through fraudulent or other unlawful or inappropriate means or in violation of this clause may result in the forfeiture, return to sender, or destruction of shipment, along with notification to the police and/or appropriate government authorities either in the country of departure or destination, and that such goods may only be released to you upon a written authorisation from the government agency.
• You agree that any goods delivered to us, later discovered to have been obtained through fraudulent or other unlawful or inappropriate means or in violation of this clause may result in the forfeiture, return to sender, or destruction of shipment, along with notification to the police and/or appropriate government authorities either in the country of departure or destination, and that such goods may only be released to you upon a written authorisation from the government agency.
• You further agree that all shipping costs will still be paid by you and that any payment made to us for goods that have not shipped will be used as cost of fraud investigation. In that regard, you agree that your account will immediately be suspended, and you will be prosecuted in the law court of your locality.

Responsibility for Payment

• You will always be primarily responsible for all charges, including transportation charge, possible surcharges, customs charges, duties and any other government imposed taxes, levies, fines and fees and our lawyers’ fees and other legal costs related to shipment, storage, handling, re-consignment, return of freight to shipper, disposition or other costs which we may incur by reason of your violation of this agreement or any of your default, default from the consignee or their agents.
• You agree that we have a lien on any goods shipped where there is a failure to pay for charges under this agreement and therefore may refuse to surrender possession of the goods until such charges are paid.
• Any shipment/package not picked up after 2 days of delivery to our offices shall be subject to a warehousing fee ($30) per day (where we opt to warehouse same), in addition to the late payment charge.
• It is your responsibility to ensure that items being shipped to our office addresses are weighed and labelled correctly.
• You agree to make payment using only the approved payment method for your locations and agree not to use any fraudulent method to pay for your shipment. In any event where we detect a potential fraudulent payment, we reserve the right to hold such shipments for up to 30 days until we have been able to fully verify the authenticity of such payment.

Inspection of Goods

• Shipments are subject to inspection by government authorities or by County cargo. Inspection shall be in accordance with laid down security controls and procedure as provided by government authorities and/ or carriers. However, we are not obligated to perform such inspection. You agree that we incur no liability for failing to carry out any inspection on your shipment.
• Copies of all relevant shipping documents showing the cargo’s consignee, consignor, description and other relevant data will be inspected and retained on file until the cargo completes its air or sea transportation and shall be retained for record purposes for as long as required by government authorities. We incur no liability for retaining the documents for the said and similar reasons.

Liabilities Not Assumed

• Subject to the service conditions contained in this agreement, we shall not be liable for any damage arising from your shipment, or loss of income or profit, whether such damage be direct, incidental, or consequential.
• You agree that we are not liable for your acts of incorrect declaration of cargo, improper or insufficient packing, securing, marking, or addressing of the shipment; or the acts or omissions of the recipient or anyone else with an interest in the shipment.
• You agree that we are not liable for any loss, damage, delay, shortage, improper delivery, non-delivery, misinformation, or failure to provide information in connection with your shipments or shipment of any prohibited items, cash, currency or equivalent or other prohibited items.
• You agree that any fragile goods that’s sent to us that is not well labelled/declared appropriately at the point of delivery to us is entirely at the sender’s own risk.

Force Majeure

• We are not liable for loss, damage, delay, shortage, non-delivery, misinformation, monetary losses of any type or failure to provide information in connection with your shipment caused by events beyond our control including; public authorities/holidays; strikes; labour disputes; weather/natural disaster; mechanical failures; aircraft failures and/or delays; civil commotions; acts or omissions of customs or quarantine officials; war; acts of terrorism, defaults or omissions of the shipper or consignee or failure to observe the terms and conditions of the agreement of carriage. In cases of delay by airlines or shipping line, it shall be enough for us to show that your items arrived the point of departure within reasonable time.
• In addition, notwithstanding our commitment in ensuring that your items are delivered to you on time and within the estimated time frames as seen on our website, whenever there’s a delay of any sort from our part, you will be notified automatically by us or upon your request.
• You agree and are aware that all items are stored in a general and open warehouse, where conditions of storage may not be suitable for all categories of goods. You agree that we are not liable for any deterioration or depreciation in quality, changes in colour or appearance of items in the warehouse – whether of perishable or non-perishable items, caused by long storage etc. Where a special storage condition is required for an item, you agree to notify us of such required/ special storage condition and to make the consequential payment (as may be agreed), prior to the arrival of the item to our warehouse, or to reimburse us of expenses reasonably incurred to preserve such items.

No Warranties

We make no warranties, express or implied, and expressly disclaim all warranties.

Export Control and Customs Clearance

• By giving us your shipment, you hereby appoint us your agent for the performance of customs clearance and certify us as the nominal consignee for designating a customs broker to perform customs clearance.
• You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including but not limited to customs laws; import, export, and re-export laws, and governmental regulations in respect of your shipment in any country where the same may pass. You agree to furnish such information and documents as are necessary to comply with such laws, rules and regulations.
• We assume no liability to you or any other person for any loss or expenses due to failure to comply with any documentation with customs or other government Agencies.

Delivery of Shipment

• The consignee must note at the point of delivery, on the delivery receipt, damage (if any), to the contents of the shipment, shortage in the shipment or any other complaint. Such notations as “subject to inspection” and “subject to recount” are not exceptions. Any complaint not registered at the point of delivery shall be deemed waived.
• You agree that in shipping your item, while we take all necessary steps within our power to ensure timely delivery, “time of delivery is not of the essence”, and it is agreed that no time is fixed for the completion of carriage and that we do not guarantee pick-ups, transportation or delivery on a special date or time, and shall not be liable for a failure to do so or consequences of the same.
• For convenience, we show estimated delivery time frames on our website, social media and we use our best efforts to deliver on or before these estimated dates. You nevertheless agree that these dates are estimates and we do not guarantee delivery by them as time is not of essence in the delivery of your shipment.
• You agree to elect two persons either of whom may accept shipment/delivery on your behalf and further agree that shipment accepted by either of these persons will be deemed to have been accepted by you and if accepted without noting any damage, or loss on the delivery record, such shipment shall be deemed to have been delivered in good condition and no claim shall be made thereon.

Claims

• You agree that no claims will be entertained until all transportation charges have been paid. Shipper agrees that Claims shall not be deducted from transportation or other charges due to carrier.
• If the recipient accepts shipment without noting any damage or loss on the delivery record, such shipment shall be deemed to be delivered in good condition and no claim shall be made thereon. For us to consider a claim, the contents, original shipping cartons, and packing must be available four us to inspect.
• You agree that if you are not physically available to personally accept shipment at the designated address and shipment was accepted by either of two persons elected by you without noting any damage, or loss on the delivery record, no claim shall be made thereon.
• In case of items that are misplaced while in the company’s custody before shipment, and this is verified to be so after a proper investigation within a stated period a full refund of the purchase cost will be made to you once the original invoice of purchase is presented and you provide evidence to show that your item(s) were duly delivered to us by a delivery service which provides full tracking information and signature verification and that we are not responsible or liable for items delivered without any proof of tracking and signature verification.
• You agree to this and fully accept that on no account will we pay or refund you beyond the actual cost of items misplaced, and the only amount to be used for refund is that actual amount as stated on your original invoice of purchase.